for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. Please email specialistservicesuk@celebritycruises.com. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Claims must be made directly to your insurance company. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). Visiting from {country-flag} {country-name}? https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Please note that any bookings made onboard will be subject to these booking conditions. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. Tel: 020 3117 0500 or www.abta.com. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. Here's how to cancel or postpone a cruise due to COVID-19. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Call us at 800-288-6006 if you need help finding the perfect cruise. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Find everything, but, what I wanted to know. Celebrity Select Dining is subject to availability. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. You will usually have access to your cruise . (For holiday sailings final payment is due 105 days prior to sail date) B. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. No problem. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. However, we will use only names and contact details for marketing purposes. The health and safety of our guests is our number one priority. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Any additional bag will incur charges. Standard kosher meals must have been requested on the guests booking in advance. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Any increased non-refundable deposit payment required will be advised to you at the time of booking. . For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. Call us at 800-338-4962 or . Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. The contract between us is governed by English law. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Each cruise line has different rules for payment due dates and cancellation deadlines. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Once your EHIC has expired, youll be able to replace it with a GHIC. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Please have your itinerary number available and one of our agents will assist you. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. 5.8 What is your limit of liability towards guests? You must ensure that you are using an up-to-date brochure when you book your holiday. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). We promise not to levy a surcharge within 30 days of the start of your holiday. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). Flight timings shown on your confirmation invoice are for guidance only and may change. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Gallery . eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. 12 hours on a 14 night holiday. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. On board there are certain facilities where each entry is restricted by age. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. All guests should ensure they have appropriate personal travel and medical insurance before departure. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Drones are not to be operated onboard the ship at any time.2. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. 2.4 What should I do if my property is lost, delayed or damaged during air travel? Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Please note, changes and errors occasionally occur. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Can the Future Cruise Credit be used for the deposit? In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. 4.3 What about Special Services/Requirements? This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. The payment schedule for groups is different from that of individuals. Please note, the above options are not available where any change made is a minor one. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. Please contact your G.P. If we need any other personal details, we will inform you before we obtain them from you. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. The airline and flight routing may differ from the original assignment due to this name change. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. 5.1 What If I am travelling with a group? This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. All participants who engage in such recreational activities do so at their own risk. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. While onboard, drones must be stored safely in the stateroom. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. . In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. Common interest groups and immersion sailings. Anyone else deal with thisdid you let it ride until the date on the invoice? Unless you book and pay for an upgrade, you will fly economy class. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. Please note that the upgrade package may differ from the upgrade package offered by the airline. We may record calls to our call centre for quality and training purposes. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise.