Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Has anyone successfully ordered replacement parts for an EGO tool? They say you have a warranty then give you the run around two supervisors at that! Bill's Lawnmower & Small Engine Repair. The wonderful world is all around you, waiting for you to discover. In principle, the mowers (I have two) and saws are brilliant in design and initial performance, but the quality of assembly is poor, and the service support might as well not exist. EGO Outdoor Tools & Equipment at Lowes.com I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. My house came with a washer and dryer that were out of warranty; I expect to be able to get parts and service them for years to come, and I have. To say I am beyond frustrated with Ego is an understatement. (905) 337-2095 Our first step was to contact Ego customer service. Maps helps you give users the context they need with static or interactive maps embedded into your site or app. This web site will provide the address of a USDA Service Center and other Agency offices serving your area along with information . Chainsaw Service Centers - How to Find a Service Center For Your Chain Saw USDA Service Centers are designed to be a single location where customers can access the services provided by the Farm Service Agency, Natural Resources Conservation Service, and the Rural Development agencies. The EGO LM2142SP measures 61.61 x 22.92 x 46.46 inches and has a total weight of approximately 89.8 lbs. BBB Business Profiles may not be reproduced for sales or promotional purposes. We also ensure all reviews are published without moderation. Has to be a repair center, which is apparently not all of them. These machines require better electrical components as well as a shear pin for the two stage blower impellers to allow for inevitable small impacts of hardened snow or small pieces of ice. The entire body and handle of the mower is made of ABS plastic and aluminum. EGO. Find Local Service Center My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work. 1-800-652-2321 Please ensure your tools are registered. This company is truly a joke save your money, energy and time ! 3 times still waitingfor the log in to go through. The initial cost is cheaper but if you factor in the cost of extra batteries, the price point is close to the same as a gas trimmer. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. POWER+ Select Cut XP with Speed IQ 56-volt 21-in Self-propelled Cordless Lawn Mower 12 Ah (Battery Included) Model # LM2167SP. 10:00am - 6:00pm EST (Saturday and Sunday). (717) 569-3359 I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. I received a case number and then nothing. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. 3+ day shipping. This was mid-July 2022. and I am still waiting for the battery they promised to replace. Find Local Service Center for pricing and availability. Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. Customer Service Request. It goes against our guidelines to offer incentives for reviews. It worked great for about a year, but now it won't start up, displaying the "overload" yellow LED. Or give a traveler a detailed view of an unfamiliar train station. Find Local Service Center It's all in Google Maps: browse nearby restaurants, find one you like, check out the dining environment, and even make reservations. What would you like to do? Find Local Service Center. Service Centers - RYOBI Tools Find Local Service Center Somebody in the warehouse has to create a shiping label." We later learned that it was 3 weeks before the service provider picked it up. Find Local Service Center There is no way to get a timeline of any kind. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. I'm not a professional user but they get a heavy workout every couple of months) - chainsaw has gone through thousands of logs, strimmer has done acres of grass and light brush. EGO .Header Navigation. (800) 387-6018 I'm all for going green and such but a gas mower has never let me down. I purchased the EGO self-propelled Mower. Find Local Service Center BBB Business Profiles generally cover a three-year reporting period. Purchasing a lawn mower from Mowers Direct provides you with the same service options as if you were to purchase one from your local home improvement warehouse. I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. Might be good for light residential use but for a lawn contractor its akin to a fisher-price kids toy. Check them out here! Paul is honest, knowledgeable, and friendly. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. What would you like to do? Date of experience: January 02, 2023 PB Peter B 1 review AU Jan 27, 2023 Batteries are garbage Anything more than two acres and youll need a commercial-duty zero turn mower. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. Yeah I should probably note that not all electric lawnmowers have the serviceability problem. Attention GMAIL users. It was great until the battery failed and because it was under warranty, I contacted them. for authorized purposes. 877-754-5999 We see that youre on the North America site but appear to be outside the U.S. and Canada. It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. They could not even provide a rough estimate. Don't wait any longer. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. I can get 3 or 4 uses out of each before a recharge. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Ego finally relented and referred me to their local service center. Find Local Service Center Give Praise. What would you like to do? The mowing unit is guaranteed to last and resist . Companies can ask for reviews via automatic invitations. Customer Support For online customer support, please email support@egopowerplus.com.au Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). Welcome to the EGO Community - force.com For the best experience on our site, be sure to turn on Javascript in your browser. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. 217-735-1590 (877) 986-7783 For lawns from of an acre to two acres, youll most likely want a rear-engine riding mower, light-duty lawn tractor, or a residential-duty zero-turn mower. (866) 950-3835 The "deal" part of getting it cheap is these type of risks right here and something that should be factored into what is purchased used vs. new. Enter ZIP code or city, state as well. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. The 10 Best Lawn Mower Repair Services Near Me (2023) EGO Power Plus 21-inch Mower Repair - YouTube 403.784.3518 The echo repair center locations can help with all your needs. 1-855-EGO-5656 (888) 277-6960 Find a new blade, spring, washer, or other part for your EGO tool. 866-206-2707 I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. They were a bit pricey retail ($5-600) so I thought I'd save by getting one second hand, an EGO LM2000, for about half that price. We employ both AI and big data in proofreading the collected information. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . I've also had problems with EGO. Five months into it my edger stopped working (no power, dead as a doorknob). I did the Greenworx battery mower and really liked it. PS I tried to log into my account. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. How to find echo repair center near me Open Google Maps on your computer or APP, just type an address or name of a place . Seems like a very shortsighted thing for them to do to not support these products after the sale. Yes but I found 2 local dealers willing to service Stihl, so I will get support after the warranty expires. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. This service is provided by the USDA-Office Information Profile System. Find Local Service Center. Find Local Service Center Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. BAT101 Coolest Cooler Lithium Battery Rebuild Service, EAA0273B05A Snap-On Modis Battery Rebuild Service, Battery Rebuild Service For 2pc of SEGWAY I Series NiMH Batteries (2x36V), Copyright 2023, MTO Battery. I can appreciate the frustration but my sympathy is limited. For the best experience on our site, be sure to turn on Javascript in your browser. 9:00am to 5:00pm EST (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). (800) 323-9355 Search their inventory, request a quote or browse their website to find your new golf cart. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Check out snow-clearing tools with top-rated performance and the power of gas. The only time I had an issue with my EGO and "overload" was near the end of the warranty when the battery started to go. About EGO .Environmental , See Also: Navigation Preview / Show details, Ego customer service and replacement parts. Contact ECHO here. Unauthorized modification of any information stored The head is the part that will go wrong first, and it's only covered for 90 days. We'd love to hear all the details. The echo repair center locations can help with all your needs. Information provided by various external sources. As it is, none of the EGO dealers in my area of >2 million people in a 25-mile radius offer service. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). 920-756-4688 Find Local Service Center BBB Business Profiles are subject to change at any time. Contact Us | EGO Update: Ego has started to produce updated 21 SP models that have an updated self propel unit that matches that found in their dual battery (premium) mowers. 800-950-4458 We dropped it off around the 28th of December 2022. Zero follow through or contact afterwards. I'm really happy with these tools. 1-800-223-5168 EGO sent me to a warranty repair facility in Orlando (1 hour from my home). Find Local Service Center 2023 Trustpilot, Inc. All rights reserved. BA5600T EGO 56V 10Ah Lithium Battery Rebuild Service . Find Local Service Center 361-444-3396 Find out how we combat fake reviews. Find Local Service Center POWER+ 56-volt 765-CFM 200-MPH Brushless Handheld Cordless Electric Leaf Blower 5 Ah (Battery & Charger Included) Shop the Set. EGO. Find Local Service Center Find a echo repair center near you today. Service Centers The EGO push mower is a great investment for those who want a well-performing, powerful, and versatile mower, but are on a budget. Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). This is an Official United States Government System, which may be used only If you have a problem with your mower while it is under warranty, the home improvement centers won't repair it for you. Packed up my lawn mower and went home. Find My Store. ECHO USA Dealer Locations | Professional-grade Outdoor Power Equipment Anyone can write a Trustpilot review. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. Like all tools and equipment, products sometimes are in need of repair or replacement. Find nearby echo repair center. Enter a location to find a nearby echo repair center. Repair Center - Google Store Get your Pixel repaired Tell us which Pixel you have and what's wrong with it so we can tell you about your repair options. Find Local Service Center I'll probably take the lawnmower apart and do some tinkering myself, but if I have to get another lawnmower, I will go with an established brand with an electric model like Stihl. Orders containing lithium batteries will ship by ground only regardless of the shipping method chosen. The store will not work correctly in the case when cookies are disabled. Be the first to know about new products, innovations, and offers. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. They have a longer , There are several reasons why your lawn mower might not start regarding insufficient power. HP Service Center Locator - United States | HP Support If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Ego Work Glove Large. Find Local Service Center The Home Depot Service Centers in U.S.A. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. site will provide the address of a USDA Service Center and other Agency offices serving your area along with I also raised an online ticket but did not hear back. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. Ego Battery is Not Correctly Installed , See Also: Phone Number Preview / Show details, Find manuals and safety sheets for EGO cordless garden tools, including lawn mowers , hedge trimmers, chainsaws and our multi-tool. Is it worth it to repair a lawn mower? Click here to check your account. Extremely difficult to get any help from this company. Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. 802-375-2748. Electric motors are usually pretty easy to fix, generally the issue is just a loose wire, a short, the brushes on the motor, etc.