Use the search box in the app or on the website. 1. Click Cart in the top right. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. Note certain items, such as alcohol, may not be added after your order is placed. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. To favorite an item, select the item and the heart icon below it. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. To view your orders, select the option. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Adding items after checkout. It's never happened before. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. You can choose to include this link in the customer notifications sent by Instacart. Include your email address to get a message when this question is answered. If you need to remove the item entirely, tap the - until 0 displays then tap "Remove". Be on the lookout if they have to ask you for more information on these requests. Park in a Curbside Pickup spot, and we'll load your car for you. Omg Canada instacart..2 yr.delivery from Wal-Mart.all.suddenly I get to check out/ delivery time..and it freezes..first says no delivery times available?? To create this article, volunteer authors worked to edit and improve it over time. Adding a special request Select Add a special request at the bottom of the search results page. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . I waited a little while and refreshed the page again. Click or tap on . Fill out the paperwork. Spotted something you like? In your cart, click Preferences on the item you want to add replacement instructions. Tap the "Rate Order" button at the bottom of the screen. is an easy way to view or buy them again. "You can now do more on Instacart while paying less by getting everything you . . ). to review your notes when ordering the same items in the future. Either one will work. Rescheduling a delivery. The shopping service Instacart allows for home delivery of your groceries. Youll need an account to check out. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Note certain items, such as alcohol, may not be added after your order is placed. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. To favorite an item, select the item and the heart icon below it. Tracking your order in progress. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Contactless delivery and your first delivery order is free! Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. One rep had me delete my order and create a new order and it still did it. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. So I guess you just have to have most of your order ready before you reserve a slot. Tap Go to Checkout and scroll down to Delivery Tip. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. for the item or something that the Shopper wouldn't expect to do. At the top left, click the 3 horizontal lines 2. We make it easy to find items from your favorite retailers and have them delivered right to your door. You can cancel your order by going to that page and clicking the link. Log in to the app if you haven't already done so. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. fulfillment_details: Fulfillment_details: The order delivery details. If your item preferences change, make sure to review your notes when ordering the same items in the future. Adding a photo is optional but can help your shopper find the item. Tracking your order and delivery. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. (This will only be necessary on mobile devices such as phones and tablets.). Meats and some produce generally sold by the pound will be sold starting at 1 lb. Once you favorite an item the button fills in green and says Favorited. Site version: 662a6a3. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. After selecting your choice, you may receive a dialog box asking you if you'd like to start Instacart Express for a year and save on the delivery costs for this order. At the top left, click the 3 horizontal lines. You can search the catalog or choose a replacement from a list of suggestions. Tap the "Rate Order" button at the bottom of the screen. In general, our catalog doesnt include. Just be careful about what you ask the shopper to add and be understanding if they refuse. Need to give your driver last-minute delivery instructions? The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. Check out this step-by-step guide to create your account and place your first order. Instacart hosts the Order Status page. For best results, download the latest version of the Instacart. Here's how it works. . There is a Change button to change the tip. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. Rescheduling a delivery. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. After placing your order, you can select replacement items if the item you want is out of stock. They offer no department, resource, phone number or other, for us to dispute these issues. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Note certain items, such as alcohol, may not be added after your order is placed. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. By using our site, you agree to our. Scroll to the bottom of the delivery screen and tap, . Once you favorite an item the button fills in green and says Favorited. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. C If you prefer not to replace an item, choose Dont Replace to get a refund instead. At the top of this page, it'll list the store name and logo, as well as the total. Need to give your driver last-minute delivery instructions? When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. When this happens, you have 3 options. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. If your shopper is working on your order, you can contact your shopper directly. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). Then, go ahead and place your order! Just be careful about what you ask the shopper to add and be understanding if they refuse. (For safety reasons, drivers might not reply while theyre en route.). Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. When its time for delivery, youll see a message in the Instacart apps order screen. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Authorization holds, recurring payments, and unknown charges. Maps the location of the shopper while the shopper is in transit. Items may be out of stock. 2. On the website. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. : To select your own replacement, tap or click on the item, then select. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . When your personal shopper begins working on your order, youll see a message in the Instacart app. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. This will open your order list. items: Array: The items in the order. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . We use cookies to make wikiHow great. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"