In individual case study exercises you receive information about a work-related scenario. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Looking for a rewarding career? Think about what you did in other jobs and your achievements. Temporary and casual roles may be suitable for time limited working visas. Trade Assistant to work at Port Botany or Waverley bus depots. when we expect a large number of applications. Work at TAFE NSW opportunities. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. Not only on capabilities, knowledge and experience. Work experience (paid and volunteer) with most recent experience first. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). business strategic plans.In this role, you will: show why you are a good fit for the agency and NSW Public Service. Our merit principles put importance on fit for the role and agency. Strategy and Customer Support Divisionwithin Service NSW brings focus upload your CV. They usually involve completing several assessments over a part or whole day. Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. Steps of the recruitment process. You need to reapply if you find another opportunity. Position Classification: Administration Officer Level 4. listed in the role description. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Please read and understand NSW Health policy directive. Review the job advertisement and role description. 1. service check (for current NSW Government employees). Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. If this is the case, we will make this clear in the job advertisement. 9217 4888 or . We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au Includes resources to help managers become disability confident, inform employees with disability, and how to make workplaces inclusive for people with disability. Tell us what happened because of what you did describe the impact on the customer experience. other activities, such as group exercises or role plays. present your findings, in writing or verbally. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . Example: Responding to a targeted question about your interests. Is this the next step in my career journey? Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Undertake analysis on a range of business process identification, modelling, This will include a list of dates and times. Capabilities are: They come from the NSW Public Sector Capability Framework. You belong in our diverse and inclusive workplace. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Service NSW is the leader in providing You will be required to: complete all personal detail fields. In this stage you will also be asked to complete an online video interview question. processes to support business operation Location:Sydney /Hybrid working options. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Have relevant examples and situations that you can draw on to respond to questions. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. for a dynamic Process Improvement Coordinator to join the team. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview reengineering,and Try to get a good nights sleep beforehand. You do not need to attach a resume or cover letter. The interview process is easily your biggest opportunity in the entire process to beat your competition. Use full sentences, check your spelling and grammar, and stay within the word limit. Copyright 2015 NSW Public Service Commission. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . Support the adoption and continual improvement of Business Process Management processes to support business operation Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Implications. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. You will usually submit: You might also be asked submit a short response to 1 or 2 targeted questions. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. Do your research Jump online and read up on Transport for NSW. All assessment centres will be conducted virtually via Zoom video conferencing software. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. The NSW SES advertise positions on iWorkforNSW. Join the Service NSW team of talented, passionate people. The rules and guidelines for work in the sector. are applied To be Includes the performance development framework, the managing for performance program, and the talent review framework. If you gain a place in a talent pool, well done! A report into how the Commissioner decides to use their power of inquiry. You will also be invited to book into a virtual assessment centre. We are focused on delivering first-class customer service, digital transformation and regulatory reform. we are passionate about delivering a positive customer service experience. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. Do you want a job with a purpose and love helping people? In the assessment centre youll be asked to complete two activities which each run for approximately one hour. You will work within the recruitment team, placing staff across our 27 hospitals, 11 multipurpose centres and 43 community health clinics. Focus on providing specific and clear responses. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. Cancer Council NSW is an inclusive place to volunteer and work. The Strategic Workforce Planning Framework and planning cycle. In individual case study exercises you receive information about a work-related scenario. Merit based stages Learn more about STEP 3 STEP 4. Please note the Social Work stream and the Engineering stream will have different versions of the activities. We are passionate about building a culture where reward and recognition are at the heart of our team environment. Personal details your name and contact details. Types of assessments All our assessment processes involve at least one interview. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. Advise and create appealing advertising campaigns e.g. At Service NSW, a positive customer experience is our highest priority. Applicant tracking. COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. If you did something as part of a team, be specific about your role. Targeted questions are open-ended questions. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Review the requirements before you start the assessment, for example time permitted. Make an offer of employment after weighing all the available evidence on balance. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. his is a Category B position. This means that only persons from under-represented groups may be eligible to apply for some roles, or different steps may be used to recruit persons from under-represented groups. You will also be requested to bring the original documents with you to the interview for verification. The application process will include a range of assessment techniques to help determine your suitability for the position. Referees name, title and contact details. We are a diverse and inclusive employer and we strive to reflect the community we serve through our workforce. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. Example: Responding to a targeted question about your capabilities. The typical recruitment process follows the below steps. Be specific dont tell us what you think you might do in the situation tell us what you did. opportunities for improvement Resources to support senior leaders contemplating an organisation restructure. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Carefully review the job advertisement to determine if the role is right for you. Enter the search query name below, then click "Save". As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. . Our recruitment processes help you to show how you are the person best suited to the job and the agency. Complete your application using the online form on. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. Review the requirements before you start the assessment, for example time permitted. Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Check that you've received an email confirming your application. Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. . These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. customer service on behalf of the NSW Government and We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. businessobjectives and If this sounds appealing to you, we welcome your application! Write your response with honesty and passion. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. There is a short break in between activities. You then present this to assessors when you attend for interview. Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. Late applications may not be accepted. How you will be communicated with throughout the application and assessment process. Our recruitment process. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. More information about the NSW Public Service Commission. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. Undergo all assessments of the recruitment process, these include: Security and background checks . Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. other activities, such as group exercises or role plays. Summary a brief introduction about you, your work experience, training and interests. 1. Connect with us on FacebookandLinkedIn! If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. businessobjectives and Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Search for a job at I Work for NSW. This is something you must have, otherwise you cannot progress. use a real business situation such as the start-up of a new program. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. Information for graduates with disability, Recruiter: usually affiliated with HR and responsible for the HR recruitment process. make you a formal offer of employment (in writing). Includes the behaving ethically guide, positive and productive workplaces guide and the ethical framework. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). There are people who can assist you throughout the process if you need additional support. All new employees must agree to comply with the requirements outlined in the policy. Are you passionate about achieving results and taking great pride in your work? You will be responsible for undertaking analysis on Our recruitment process is in line with the Government Sector Employment Act 2013. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). The job ad and information package will give you instructions on what to put in your application. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. confirming your right to work in Australia. Our agency is passionate about delivering first-class All rights reserved. For questions about the process, the status of your application, or general information please . Remember communication skills are important for all jobs. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. at $81475 base plus superannuation. About the role:The Business Improvement team at Service NSW are?currently looking Do you have a passion for anything and everything to do with technology? Inclusive recruitment . Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). university, TAFE or school if you have limited work experience. I was provided with the best pool of candidates I could have asked for. This builds confidence in understanding how personal information is handled within the workplace. Click Here to access the Role Description. Check the advert and role description of the role to find out more. On the day, you will receive a briefing and be given the opportunity to ask questions to ensure you understand the requirements for each activity. Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. You can use this time to research and prepare your proposal, analysis or response. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. support@jobs.nsw.gov.au . Monthly RDO, 5 weeks annual leave and free travel pass. All rights reserved. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. Lodge your NSWPF application through I work for NSW. creating letters of offer. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Allow 2-3 hours to complete the entire application. Make and enquiry or complaint to our office. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. a range of business processes identification, modelling, analysis, design and Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. Relate your skills, experience and passion to the specific job. A drive to succeed and build a professional career. How to report serious wrongdoing in the sector. dealing with a question or complaint for a customer service-focused job. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Now, for the exciting part - the start of your new career in NSW Government! We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. 2. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. Visit Website Visit Profile. Are you a keen learner and thrive on always bettering your knowledge and skill set? dealing with a question or complaint for a customer service-focused job. You do not need to attach a resume or cover letter. State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. for a dynamic Process Improvement Coordinator to join the team. Because of this, recruitment agents have an important role in educating and reminding employers about their legal obligations. Visit the you will drive the end to end recruitment. A technical skills assessment measures your professional or occupation-specific skills. Easily navigate the range of options for filling roles using our guidance and decision tree. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. let them know you have progressed through the assessments. I work for NSW Sydney, New South Wales, Australia1 week agoBe among the first 25 applicantsSee who I work for NSW has hired for this roleNo longer accepting applications. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. Well also provide your assessment results to your employing agency to support your development. Recruitment Process The application process varies from program to program. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au Think about what we are looking for in asking this question. Are you confident, driven and looking for a new challenge to fulfil your potential? 5.0 | 1 review. Careers at Department of Customer Service. Information on types of flexible work, how to implement it in your agency and policy guidance. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic.