The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. How-To Geek is where you turn when you want experts to explain technology. Shop your favorite products and well find the best deal with a single click. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Q: Can I create my own Verified Identity? Here, we suggest to try the following suggestions to see if it is working.1. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Get The Word Out About Your GoFundMe Campaign! App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. SMS. You want importance sent to "URGENT: Make sound and pop on screen". What is SSH Agent Forwarding and How Do You Use It? Where do I change priority to higher so that I receive the notification. We turned off the ability to receive texts/calls and are forcing the Authenticator app. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Run at startup. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. change it to mobile connection to see if it is working3. More info about Internet Explorer and Microsoft Edge. If youre concerned about whats actually backed up, its pretty straightforward. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Two-step verification requires proving two things--a thing you know, and a thing you have. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. On Android, Microsoft Authenticator is failing to register for push notifications. Also it might show options to use another email address or phone number. Authenticator not sending notification when signin in Authenticator However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. It can also be used to sign in to apps and websites that support Microsoft Authenticator. did you restore from a backup of the accounts on it or go fully from scratch? If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. By submitting your email, you agree to the Terms of Use and Privacy Policy. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. A: Your org might require you to register the device to track access to secured resources, such as files and apps. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. We have recently implemented MFA with a conditional access policy. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? The app will request this permission only if your organization has a policy requiring location. If you are still not able to add your account, please reach out to your admin. Microsoft Authenticator will display a message if you need to do this. Q: Why am I getting notifications about my account activity? Thanks. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. This behavior doesn't make sense to me. They also can contain device data such as device name and operating system version. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) There is no help available anywhere, and there seems to be no way to "reset" this security information. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Just clicking on it will cause a notification permission request to pop up which you can grant. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. This article answers common questions about the Microsoft Authenticator app. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. You can turn App Lock on or off on the Authenticator Settings page. 1. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Camera. A: The Authenticator app collects your GPS information to determine what country you are located in. Just turn on theScreen Capturesetting in Authenticator and restart the app. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Most accounts provide backup codes you can use if youve lost or damaged your phone. The notification you get that verifies your identity is also displayed on any other running app. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Then, select Add method in the Security info pane. I am now receiving notifications as expected and all approvals are working. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. If you have feedback for TechNet Subscriber Support, contact Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Try to remove the account in Authenticator and try again to see if there's any different. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. No notifications on Android 5.0.2. It is grey out on the app so I cant get my code that I need. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. What are the steps? It shows 8 digit one time passwords. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Q: I lost my device or moved on to a new device. Then sign on with recovery account to do the restore. A: When you open Authenticator, you'll see your added accounts as tiles. This timer is the countdown to the verification code changing to the next code. I have been trying to log in to my Microsoft account on my new laptop. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Q: What if my employee or student has multiple work or school accounts? To use Microsoft Authenticator, you need to first enable it on your Android device. I have submitted feedback logs using Incident ID:UE5893G if it helps. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. @Robert WoodsSomehow I got mine to work. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Much thanks mate! Q: Will my users work or school account password get automatically synced? Then sign on with recovery account to do the restore. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Authenticator not sending notification when signin in Authenticator Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Answer. Removing autofill data doesn't affect two-step verification. After you sign in with your username and password, you'll type in the verification code that's associated with that account. You will need to go to Settings and manually enable the permission. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. I have make sure that the battery . Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Q: How do I make Authenticator the default autofill provider on my phone? I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. How do I set up my accounts in Authenticator again? Some work and school accounts require an additional PIN whenever you verify your identity. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. You still use your password to access credentials to share with another organization. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Exact same problem here. You may also refer this article for more information: How to use the Microsoft . If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Q: What information can Authenticator autofill for me? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: Are Apple Watch or Android wearable devices supported for Authenticator? if yes it may affect your user behavior. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. We found that theres no way to export all your accounts, and then import them onto a new phone. Setting up a phone number to receivephone calls to verify their identity. To open the app, you must enter your username and password. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. This permission is only used when you report a technical problem through the app settings. Tap the three vertical dots at the top right, and then tap Settings.. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Read the contents of your storage. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Phone number is also correct. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. A: Make sure the date and time on your device are correct and are being automatically synced. On these devices, Authenticator is automatically registered as a device administrator. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. If you have a device that is registered with your organization, you might need an extra step to remove your account. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Please help.Thank you. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. after changing that the notifications are prompt on my android. Microsoft Authenticator not working, after getting a new phone A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Sometimes your organization wants to know your location before allowing you to access certain resources. Q: I got a prompt asking me to grant permission for the app to access my location. Next, youll need to install Microsoft Authenticator on your new phone. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Follow the iOS prompts to grant that permission. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. What should I do? Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The app is available for free download on both Android and iOS devices. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Authenticator doesnt send Push notifications to iPhone or Watch You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. You don't need Microsoft Account. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Can you get notifications for some accounts on the app, but not others? A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Therefor cannot use any of my work related phone apps which is literally essential to my job. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. - edited by After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Tap on Enable push notifications and youre all set! This way you can reenable push notifications. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. If your question wasn't answered here, we want to hear from you. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Designed to make shopping easier. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! It can also be used to sign in to apps and websites that support Microsoft Authenticator. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts.