If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! You can select a quantity of tickets in more than one price type e.g Adult, Child etc. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Are Refundable tickets available through Ticketek Marketplace? How do I save my credit or debit card details? You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Will AFL Membership dining have a priority system in place to access tickets? They will be assigned the next two seats along (next to Invitee A). Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Your barcode to access tickets is generated upon your renewal. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. 2 0 obj to collect tickets. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. You must allow adequate time for collection or delivery of tickets. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . An administration fee of $10 will be charged. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Choose the best delivery option that suits you. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. The term including when used in these Terms and Conditions is not a term of limitation. How long are my friends seats placed on hold? These tickets will be cancelled and reissued in the name of the new ticket owner. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Make sure the backlight on your phone is set nice and bright. Can held seats be purchased through any other channels? What are the terms of General Admission (GA)? Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. No. Log into your My Ticketek account and make sure all the details are correct. Invitee A changes their mind and does not proceed with their purchase. Why can my friends (invitees) only purchase the held tickets one at a time? Invitee A starts purchasing two seats from hold. You are required to present your credit/debit card and photo I.D. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. All members will have access to buy at the same time. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you would like your event to be one of these, we would love to hear from you. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Can I request a refund if I change my mind about attending the event? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). You can find information on how to access your Mobile Membership through the AFL Live App here. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Sign In is displayed at the top of the 'My Events' section. Check you can log in and have your passwords ready. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The example above is for an adult barcode. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Will the event be reserved seating or general admission. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Accept the Ts&Cs and "Submit" 9. chevron_left. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. <> If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Their barcode will then be on their homepage. You may also wish to consider taking out a relevant insurance policy to . All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). How many tickets can be delivered by Mobile Ticket delivery? If I received an invite, does Ticketek store my contact details? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. details of the event including: name, date, time and venue. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. How can I receive my Ticketek Gift Voucher? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Have more questions about Ticketek Gift Vouchers? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. No, we cannot refund the additional charge for the Refundable tickets. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. The MCG does apply an additional transaction fee. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If magnified, the display may be blurry. The obstruction varies in different venues. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. This is just another way of conveniently storing and viewing your mobile tickets. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Can I still access the full site on my phone if I need to? There was a spelling mistake in the email address entered. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? If you're not signed in already, you'll be asked to sign in (or register) now. Where can I find my AFL Membership number? Tickets will not be issued to persons other than the credit/debit card holder. Your confirmation email will include all of your delivery details, plus your customer information. I've sent an email invitation but some or all of my friends did not receive them. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. I've sent an invitation but some or all of my friends did not receive their emails. The user will not be able to view the ticket. How can I find AFL Membership on a match day? No, there will not be a priority system in place for AFL Members dining in 2023. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; What are the different types of Ticketek Gift Vouchers? How do I find out the expiry date of my Ticketek Gift Voucher? Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. What happens if my tickets do not arrive in time? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. We will be in contact with you within two business days of receipt of this information. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. What if I need accessible seating? You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Yes, all events that Ticketek ticket for can be found on the mobile site. Can I request a refund if I accidentally selected the Refundable tickets option? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If you have an issue with tickets purchased through an unofficial agency please return to the point . Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. What can I redeem my Ticketek Gift Voucher for? No, only Mobile Tickets can be added into your Passbook. Tickets will be available to purchase, once onsale, through Ticketek. Can I delete the details of my saved credit or debit card? Can I use text or download images, photos and videos from the site? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. We liaise closely with event organisers on matters related to ticket scalping. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. At this time Ticketek NZ cannot post tickets overseas. What happens if my phone is out of battery or my network coverage is low when I get to the venue? endobj Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. 3 0 obj Select your desired area, then select the $0 member ticket. Do I have to save my credit or debit card details? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Will I be notified of event / gate changes? Ticketek Gift Vouchers are valid for 18 months from their date of purchase. We also regularly monitor our ticketing system for suspicious transactions. Ticketek acts as agent for the Seller in the sale of all tickets. What if a show is cancelled or postponed? Once you have logged in, update your information. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency.