We/Us/Our We are the Booking agent with whom You made the Booking. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Fire A report from the fire service and/or police. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. In event of a Refund Application the English language version shall be the basis of settlement. Don't EVER buy for a friend, NIGHTMARE. Where You have not been physically examined by a Doctor prior to the date of the Booking. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Finally got an answer from them when I contacted fair trading to help. Sell tickets directly from your Ticketek Account. Safe, Fast and Verified Sick relative? No contact, no reply, nothing.You have stolen money from thousands of people who need it. means the unforeseen change of the date of an examination that. It goes against our guidelines to offer incentives for reviews. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. What can I do if my tickets are lost, damaged or stolen? chevron_left, Availability & type of seating will vary & is set by the venue. I just resold a ticketek ticket on Tixel. Find out how we combat fake reviews. But the thing is, they didn't. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. They ended up rejecting my application for a refund and closing it down entirely. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Privacy (data erasure request) 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Inspite of giving all the details, continuous email stating - send it in new format or send more information. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Adverse weather with no Government Agency warnings not to travel. It's about $1500 and I have no idea what to do next. Download the Ticketek App & add your ticket to your wallet now. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Any translation of this document from English is for assistance and information only. Was given tickets for Ed Sheeran concert as a gift. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. If they mean no-shows, then so be it. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. A doctor cannot be You or a member of Your family. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. How did this happen? Send them an inquiry many times and they are not answering! I've purchased a ticket and my event is tonight! Where You are the business owner or registered Director, or a member of Your family is. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I recognise the terms of service were available, but nobody reads those. Confirmation of failure or disruption of the public transport. 2023 Trustpilot, Inc. All rights reserved. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). What happens to my money when I buy a ticket? Like. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Requesting a Refund. Ltd. All Rights Reserved. Ticketek Marketplace (marketplace.ticketek.com.au). Youmade an unsuccessful request for annual leave for the date of theBooking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. What is the Ticketek Marketplace Terms and Conditions for? failed the examination previously and had to re-sit. Hands down. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. They stole my money too. A copy of the travel warning from the Government Agency. Cannot add tickets to wallet. Verification can help ensure real people write reviews about real companies. Ticketek Marketplace - Buy and Sell Tickets Ticketmaster Resale | ProductReview.com.au We also ensure all reviews are published without moderation. If could give a minus 10 score I would. Sell tickets directly from your Ticketek Account. Not that they are necessarily wrong, but people often don't comment when things go routinely right. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Sell tickets directly from your Ticketek Account. Never ever again. Can never get a refund on tickets and/or speak to someone within Ticketek. A police report confirming details of the theft. Its a disgrace. They need a better system and more staff it seems. Confirmation that the document cannot be replaced in time for the Booking. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. means an unforeseen circumstance completely outside. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Still waiting for my refund 6 months. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. So sorry. I got tickets to a concert from ticketek that got cancelled of covid. If there is a financial failure of any Transport provider. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Please comply with any stated ticket limit for this event. Appalling service. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I've bumped the ticket by responding as recently as January 2023. Make a report to ACCC. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ticketek Marketplace - Buy and Sell Tickets the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Seven tries before I finally got my second choice of seats. Anyone has experience getting refunds from them or have advice on what I should do here? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Please also read the General Conditions of Refund. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Scalping 18. Where You have not been physically examined by aDoctor prior to the date of the Booking. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I am trying to buy tickets but it says unable to lock the ticket. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Why even have the option of refundable tickets for an extra charge if I cant refund them? What gives? Attendance at business meetings and business travel. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? The phone message also contradicts itself. Lost a baby recently? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Here are 8 tips for writing great reviews. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! You may also wish to resell your tickets if you cannot use them. You may also wish to resell your tickets if you cannot use them. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Therefore, it's impossible to speak to an actual person. They gave me specific number to call to move tickets. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. The only reason people buy tickets from Ticketek is they have no other choice. This meant that I had to sit & concert was standing room only. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID.
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