Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Are investors underestimating the impact of rate rises? Ireland 39 reviews. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? You will receive confirmation by email when the payment is made. 2.7 Payment Authorization. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Shoppers are advised to double check card details when shopping on computers or mobile devices. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? There must be a way, the payment was not accepted yet. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Buyers: viagogo charges a service fee on top of the ticket price. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. The tickets will be stored in one of these third-party sites. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Ticket resale company 'determined to sit outside the law' By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Yes No Contact Customer Support Regional Settings Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Report. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Have we let energy giants make too much profit? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Pay by PayPal, a free service to pay online without sharing your financial information. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Viagogo says it does this but takes no other steps to prevent the practice. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Phoenix Suns Tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. How do I unsubscribe from your newsletter? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) It can happen on any website where payments are taken. Report. The comments below have not been moderated. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Viagogo accused of listing non-existent tickets on behalf of seller $39.99 a month + selling fees. The revised version of this Agreement is automatically effective after it is initially posted on the Site. A source close to Viagogo said it had no other connections to Global Experience Solutions. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Some links in this article may be affiliate links. 0. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Claim compensation You may be able to claim some compensation for loss of enjoyment. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Why can't I sell my tickets through my Ticketmaster account? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. This is so we can promote the sale of tickets and items that You list for sale. Sellers: once your tickets have sold, viagogo charges a service fee. Pay by PayPal, a free service to pay online without sharing your financial information. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. During this time, the Site will be temporarily unavailable. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. But it is not just these sites where buyers need to be careful. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Victims of Viagogo | Hi All, I am a new member and have been in contact PREAMBLE If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Best Shopping Deals In the know quiz We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 1.3 viagogo Guarantee. Limerick, County Limerick 35 reviews; Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Pros. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. 5.3 Disclosure of Information. 6.6 No Agency. Learn how. Hello has anyone had a successful outcome from viagogo through paypal. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Viagogo releases data showing huge scale of ticket touting Cons: Viagogo Reviews. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. . 3.4 Indemnity. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. How do I change the email address on my account? . You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Before taking this step we advise that you take a look at our advice on writing a letter before action. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Viagogo says it paid me in November, but it has not turned up in my account. Resale Help - Ticketmaster Help Ticket listings are a representation of actual seat location. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. viagogo - Buy & Sell Concert, Sport & Theater Tickets To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. You also agree not to separately contact the Buyer at any time for any reason. The judge issued an injunction which prevents . TicketNetwork. Why can't I see my order or sale in my account? In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Check out our video below for advice on how to avoid ticketing scams. We will also add sales or value added tax on our fees as applicable. Viagogo Reviews: What Is It Like to Work At Viagogo? All sales and bids are final. We are no longer accepting comments on this article. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. We will be looking closely at this evidence to ensure that the order has not been breached. So its not int he sellers interest to sell fakes or not actually have the ticket. Sadly I could no longer attend on the new date which was in October 2021. How do I get a refund from a ticket seller? - Which? Please note this does not include any sales or value added tax that may be payable on viagogos fees. All. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Both you and the company were insisting that you weren't in the wrong. . This rating has decreased by -15% over the last 12 months. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. To sell tickets, a Seller lists the tickets in the Site database. I sold a ticket on Viagogo .. and need help - Tripadvisor But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Viagogo Salaries in Limerick, Ireland | Glassdoor What do the ticket split type options mean? viagogo Pay & benefits reviews Review this company. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. What is the viagogo complaint handling process? the price it is sold for on the primary market). Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. 6.8 All Sales are Final. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Like. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year.
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