Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. BBB Business Profiles generally cover a three-year reporting period. There was also residue of dried coolant found beneath the radiator indicating a leak present. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. I also purchased an extended warranty on the wheels and tires. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. 10 followers 4 connections. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer service online and in person were amazing and very friendly. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Let me see if there is any possibility that they may goodwill a replacement dashboard. ******* *******Laura Buick GMC. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp Schedule Service Contact Us ***** ******General ManagerLaura Buick GMC******************************* There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. GLEN TANQUIY. I am happy to discuss in further detail if you have any questions or concerns. We would be happy to assist you in resolving your issues. Laura Buick GMC: Employee Directory | ZoomInfo.com View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). You have permission to edit this article. *******************************. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. We have offered to perform this repair again to your satisfaction at no cost to you. Submitting a response indicates a willingness to work with customers to make things right. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Two days later the check in light came back on. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. The new showroom at the Laura Buick-GMC dealership. Please contact me at your convenience and we can help resolve your concerns. Our goal is to give you a better way to purchase and service your automobile. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. Well guide you through the process. However, you were provided and declined additional repair work to fully repair your vehicle. Director of Internet Sales - Laura Auto Group - LinkedIn Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. We took it back in and they kept the car another month. I am opening up a case with General Motors and sharing your feedback with them. No one ever calls back and I have to keep calling. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Laura Buick GMC lists hours for the sales, service, and parts departments. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Please let my team know a convenient time for you we will get things taken care of. This was all explained to you by our service advisor, ***** ***, prior to work being performed. We specialize in lifted trucks and superior service. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. Roger . Scott was very professional and helped as much as he could! Yelp users havent asked any questions yet about. Laura Buick GMC - Home - Facebook He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. But anyways I shouldn't have to keep calling to check up on an answer. Owner at Laura Buick-GMC, INC Collinsville, IL. havent heard back from them guess they dont want Brian Hockett . Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. This company is false advertising. away) (618) 803-4225 | Confirm Availability Video Walkaround ***** also provided you with a discount of $318 to help offset some of the charges. I have your contact information and will be in touch after the holiday weekend once I have a response. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Harry was very helpful. Location/ Store: Harrods, Knightsbridge As a matter of policy, BBB does not endorse any product, service or business. JOHN SWISTAK JR.,. You can unsubscribe from these emails at any time. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. They were helpful and friendly. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. In 2020 I already had paint peeling, not chipping, off of my bumper. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 1620 E Homer Adams Pkwy Alton, IL 62002. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler Note that complaint text that is displayed might not represent all complaints filed with BBB. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. However, they would not cover paint peeling. He said the family environment is a nice change from other dealerships. After a week the check in light came back on. Buick so I went on there website and applied and ************. I have purchased two from Laura Buick and referred family and friends there. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. All questions answered. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Great team at Laura Buick GMC. Email Me More info. What does this say about GMCs professional grade? Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! This is why your vehicle repairs were incomplete. Join to connect Laura Buick-GMC, Inc. Report this profile . Bought vehicle April 2022 with extended warranty from the borrowing institution. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. One Owner. When I called the extended warranty company they said the extended warranty was also canceled. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler I canceled a wheel protection warranty on 11-23-2021. Get more reviews from your customers with Birdeye. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. BBB is here to help. We combine family values, integr That's out of more than 2,100 Buick-GMC dealerships nationwide. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. (And who knows how many more.). Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. We're your number one new car dealership in the Greater St. Louis, MO area. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Accidents requiring towing is a major accident. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Service Manager. and it was probably the best experience I think I could have had. Dominate search results. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Waiting for response from **** or *****. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and This is why a proration rather than full refund is being offered. BBB Business Profiles are subject to change at any time. They also have been provided all the information needed to reinstate the warranty. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. I bought a new 2019 Sierra in Oct. on 2019. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. Automatic 557 Continuous 2 Manual 6. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Your warranty covered a portion of the replacement of several internal components of your engine. Last chance! 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Customers can feel that when you walk in. This profile is powered by Birdeye. Call 618-623-4768 or Email Us anytime! Thank you for bringing this matter to our attention. stated that I needed to be approved through Laura Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer Very helpful and friendly. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. When Glen isn't managing our shop he . I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis We took it in and they kept it about another month and a half. Thank you for brining your concern to our attention. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. Twenty-million-dollars in inventory doesn't hurt, he said. Show All. And followed up with everything I called about. Service Manager. No car available for me now. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You authorized the repairs knowing what your obligation and cost would be. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. Visit the Career Advice Hub to see tips on interviewing and resume writing. . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Quality Buick GMC is your trusted Buick and GMC dealer. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Join to connect Laura Buick-GMC, INC. Report this profile Experience . You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Very willing to work with you and help you find the right vehicle. Laura Buick GMC - Home - Facebook We went in and they charge us another $1200. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. It has been 2 days since I asked for the information and I still have no response from them. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. laura buick gmc. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. | Learn more about Laura Waller's work experience, education . They have trucks listed for sale on their website. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Get a quote on any of the new or used vehicles from our stock. Along with the truck I purchased a. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! Good dealer to work with. Referrals increase your chances of interviewing at Orveon Global by 2x. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Dan called me and I explained that I was pre I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. See details. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. It's much more comfortable.. 3 reviews. This is a good team atmosphere, not a lot of places can say that, Powell said. Used Laura Buick GMC for Sale (with Photos) - CarGurus View Laura Bogard's profile on LinkedIn, the world's largest professional community. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Get up-to-the-minute news sent straight to your device. Sign up for our newsletter to keep reading. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership!