7. Report abuse. Contact Customer Service for further assistance. Red light - Can mean the unit is not configured and/or has no Wi-Fi connection. IMPORTANT: The Genie Aladdin Connect controller is compatible only with residential sectional garage doors. I added the Genie garage door opener to my SmartThings account. I tried several times, including disconnecting and reconnecting the power to the opener, turning off cellular data on my phone. Purchase a Wi-Fi extender, available at electronic stores such as Best Buy. If your garage door is opening or closing, Aladdin Connect will alert you. Mark and drill 2-3/32 pilot holes and mount bracket to wall using supplied screws. no canvas at all in my setup when checking. Android auto already makes Google assistant stupid so it's frustrating when I have to tell it 3 seperate times to open the garage. Q12: Can I use Aladdin Connect in conjunction with Lowe's IRIS home automation management system? Improve your network security Webinar 3/17 11AM PST. NOTE: The DPS included with this kit is already programmed to the DCM. This may be by error. 8. Clear App cache file from app Settings. I already have a Samsung SmartThings account in order to integrate my Emerson Sensi thermostat into Home Assistant. Contact Aladdin Connect Support: If you do not see your opener, please check back in the future as other models may become compatible at a later date. Visit www.GenieCompany. DO NOT RETURN PRODUCT TO STORE. 16. Everything was fine up to that point. Facing login issues in Aladdin Connect App? As you can also work with the Genie App accessing the router it's a little bit unclear what you want to achievehere. Some phones automatically try to use cellular data when a Wi-Fi network is not connected to the internet. Denton, TX, 76201, McKinney TX Location: Contact Aladdin Connect Customer Service at 1-866-599-4995, Drill & 3/32 Drill Bit, Small common flat head screwdriver, phillips head screwdriver, 5/16 wrench or nut driver, wire cutters/ strippers, hammer. It shows all my other devices with Google Assistant, just not my Home Hub, which obviously, is my main device where I'd most likely use it.Does anyone else have any experience with using Aladdin Connect with Google Home Hub and making it work? This is where you create your PIN. (OPTION B) To the Back of the wall control. Need help finding the right garage door opener part? Can someone else log into theirs and see if they have any doors listed? Grand Prairie, TX, 75050, Fort Worth TX Location: 3415 Custer Rd #103 For a list of current devices it will work with, please [Click Here]. 4. I tried to add mine through this interface with no luck. If mounting to drywall, use anchors provided in the kit or if mounting to the perforated angle at opener location, use nuts, washers, and screws provided. 4. Contact customer service to help you walk through setting up a new account with a valid email and adding your doors to the new account. UNPLUG GARAGE DOOR OPENER PRIOR TO INSTALLING ALADDIN CONNECT Door may operate unexpectedly. Aladdin Connect application gives you the ability to monitor, open, and close your garage door with your smartphone or smart device from anywhere. Tags: iPhone, yesterday, HTTPS, loading, site, log in, logging, app, ios, apple. If this solution did not work then you can make contact with the Aladdin Connect App team. The WI-FI signal indicator LED should illuminate signaling that the Wi-Fi signal is still intact. 12. NOTE:Wires from Wall Control to Garage Door Opener ARE polarity sensitive. 3. Wayne Dalton all models compatible. 6. Test it: "Alexa-Ask Aladdin Connect to list my doors". set up and test the Aladdin Connect system. 2. I dont see any errors in my logs just the devices unavailable. What is the best garage door opener for a commercial door? Need help or have questions? Available 7 Days a week. Plug Power Pack into a wall outlet. Insert wire into wall control inputs either: Current model Genie Brand opener shown. FIG. It now appears in Home Assistant through the SmartThings integration. There isnt anything helpful in my log files. I have deleted the information related to the integration from my configuration.yaml, restarted Home Assistant, added the info back into configuration.yaml and restarted Home Assistant again. ET. Will not connect to internet after Comcast internet became intermittent. Mount to steel reinforced end stile on the far left or right under the top hinge. Confirmed that WiFi Signal is strong in the garage. The Aladdin Connect smart home garage door controller always gives you power over your home by monitoring your garage door's status. FIG.A. @Steven- I am sorry to hear of your difficulty. 9. However my issue is, I keep getting this error: Could not create share link, please check your internet connection. 2225 E Belt Line Rd 301-E, Carrollton, TX 75006, Dallas Texas,Plano TX,Garland TX, Highland Village, Lakewood, Las Colinas, Lewisville,Little Elm, Grapevine,Haltom City,Hurst,Keller, Forney,Carrollton,McKinney TX, Murphy Texas, Oak Lawn,Arlington TX, Parker TX, Plano, Preston Hollow,Richardson TX,Denton, Addison, Allen, Bedford,Coppell, Crowley,DeSoto, Euless,Flower Mound, Rockwall Texas,Garland Texas, Rowlett TX, Sachse TX,The Colony TX, Lavon Texas,Fort Worth TX, East Dallas, North Dallas,Wylie TX, White Rock Lake, area Lakewood,North Richland Hills TX,Benbrook,Burleson,Frisco TX,Waxahachie,Red Oak,Irving TX,Mesquite TX,Azle TX. No, currently Aladdin Connect App is not closed. Visit www.GenieCompany.com/AladdinConnect for more information on older models and other brands of garage door openers. It does not list my Google Home.Hub display. FIG. @IrvSp wrote: I'm not sure what is going on but the Genie app has been replaced by the Nighthawk app. A: Yes. DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors. Make sure the WAN light is not constantly on or completely off. Locate an area that. 2. This covers the vast majority of Genie openers, including all the currently sold models. In the Home close to Wi-Fi Router: Download the Aladdin Connect app. Its prime objective is to provide authentic information. If you need to speak to a Customer Care representative, please call 1-866-599-4995 Monday - Friday from 8 a.m. to 5 p.m. Cell phone shows internet on line but printer will not connect blue internet connect light flashes. I attempted to add my door to the Genie Portal using the add on the Devices page, but when I do it throws the error (You have attempted to add a Serial Number that is not approved for this device. macOS Click the Wi-Fi icon in the menu bar to switch on Wi-Fi. 5. Next to Subnet Mask enter 255 255 255 0. B. 3. *See note for other models and brands. 3. This is because the Aladdin Connect App server is busy or down. Box 67 | Mt. choosing a selection results in a full page refresh. She also said she gets this call a lot and has never been able to find a solution. 1. Our agents are available from 8AM-7PM CT on Monday-Friday and from 9AM-5PM CT on Saturdays. Using the DCM mounting bracket as a template at the optimal Wi-Fi location. This can be a real problem, for obvious reasons, especially for those who use it on daily basis. of insulation. 2. Note that the Wi-Fi indicator is different from the cell signal indicator. Console Connect, a global Network-as-a-Service (NaaS) platform, has launched what it describes as the world's first private connectivity solution to help businesses dynamically and securely route traffic directly between devices and clouds globally without traversing the public internet. Your Aladdin Connect needs to connect directly to your Wi-Fi network. Difference between LiftMaster 8500W and 8500 B) At a minimum height of 5 feet, so small children cannot reach it.4. FIG. Open the Assistant and start again. 2. This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router. The DPS should be mounted on the TOP door panel only. 3. In the Home close to Wi-Fi Router: Download the Aladdin Connect app. A. 1. 1. Other than this, other common issues can interrupt your service. 1. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi . Press orange tabs down and insert both wires into connection points for DOOR 1 on the back of the DCM. of insulation. Then you can launch this device to operate the garage door or check the door status. 3. Please include a message in our Comment Box if you have any questions or wish to share your experience with us. and then strip 1/2 in. The Aladdin Connect operating system is designed for unattended operation. NOTE:Customers using control apps from other vendors and NOT using the Aladdin Connect app to control this system will need to visit www.GenieCompany.com/AladdinConnect for specific Wi-Fi instructions. Do you mean it will not even login? All Genie brand and most competitor brands of garage door openers will operate with Aladdin Connect. Also access to the Microsoft Store for Windows 8.1 was stopped, too. I can confirm that this is broken as well. iOS Go to Settings > Wi-Fi to turn on Wi-Fi. Go back to Step1 (above). 1. 1. The DPS included is already programmed to the DCM. Same here for me. Your Aladdin Connect needs to connect directly to your Wi-Fi network. *Wiring methods for other garage door openers. Restore power to the garage door opener. Powered by Discourse, best viewed with JavaScript enabled. Insight Service: Content Filtering. Follow the on-screen prompts to complete the set-up and test the Aladdin Connect system. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. Install double-sided tape to the back of mounting bracket and affix to the garage door. DO NOT mount to unreinforced garage door panel. Thanks, Dan. I would agree, seems to go to an Unknown state quite often for me. Disable the Alexa Aladdin Connect Skill all the way and then Enable it. does not connect to the Internet dropbox. You should get a message saying you've been successfully linked. Saturday: 9 AM - 5 PM CT. Do I need a WiFi 6E router to use WiFi 6E products. but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating. 2. Mostly has those that control the router like settings vs. router applications like DLNA player. Aladdin Connect offers you the ability to control and monitor your garage door through voice commands. See the full list below. but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating. If you need assistance, feel free to reach out to our customer service team. At the installation prompt, disconnect Power Pack and move system to the garage. Under Networking you should see an option with a name similar to Network Address (IP). Restart Your Phone. Additional sensors can be purchased separately from your local Genie retailer. Now The last part of the registration (from step 5) asks for a PIN. What type of opener is best for a heavy wood garage door? High Lift Garage Doors Conversion It does include a subset of the Genie options. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo.NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible apps. com/AladdinConnect to check compatibility with other manufacturers controls or check your garage door openers owners manual for wall control wiring instructions. Craftsman (pre-Assurance+ 2.0) If the antenna color is purple or yellow, or identified any other way as an Assurance+ 2.0 Opener, then the Aladdin Connect unit is NOT compatible. Follow the on-screen prompts to complete the set-up and test the Aladdin Connect system.NOTE: This kit includes one DPS for use with one door only. To setup the product, please download the Aladdin Connect app and follow the instructions. Mon Sat 7am-9pm. Replied on March 4, 2023. Next, we'll take you through a series of troubleshooting steps that are specific to your situation. Affix the warning placard next to wall control or DCM in plain sight to signify that the door will operate remotely. 5. 2. Plug Power Pack into the back of DCM as shown in STEP 1.NOTE: LEDs on DCM will flash momentarily as it reacquires signals. See ordering information below. 3. I can confirm that this is broken as well. 1014 Ferris Ave Ste 108-A The WI-FI signal indicator LED should illuminate signaling that the Wi-Fi signal is still in tact. A GREEN LED indicates a good Wi-Fi signal. A RED LED, indicates a lost or faulty signal. Any ideas? A. 3. 1. Search your app store for Aladdin Connect. While they are showing active within the Alladin app itself. At the installation prompt, disconnect Power Pack and move the system to the garage. One-Star off the rating for poor instructions on getting the two units to communicate, videos didn't help, instructions didn't help, neighbor had same installation issue on his install. 3. Once in settings, find the option labeled Cellular and tap to open Cellular settings. FIG. Genie Aladdin Connect Integration broken? WARSAW As a local internet provider, Kosciusko Connect is going beyond internet installations and providing online resources for digital safety education. (see link above). I still need to install the contact switch to create a proper cover in Home Assistant, but so far this works just as well and does not rely on a cloud service. (Wi-Fi range extender may be needed to obtain optimal signal). In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. Grand Prairie TX Location: Access to 110VAC outlet within 5 feet. A log is also created to indicate when the door was operated and by what means. 2. An extended screw is provided to secure Power Pack to the outlet if needed. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo. New comments cannot be posted and votes cannot be cast. 525 Fort Worth Dr Unit 208 The resources above apply to all products with serial numbers starting with F0AD. Support and new Windows Updates for Windows 8.1 ended in Jan this year. STEP 4 Wire Aladdin Connect: (Single door install shown) Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. What type of opener is best for a heavy wood garage door. 4. Aladdin Connect will operate up to 3 garage door openers. Next I manually logged into Genie Portal which is what aladdin-connect is webscraping or whatever and noticed that there were no doors listed here. Strangely also running into this just in the past few days. It wouldnt accept the serial number as others have mentioned. I have changed my Aladdin Connect password. 215 Dalton Drive Ste C-3 Plug the Power Pack into the wall outlet. 2. Contact Aladdin Connect Support: Monday - Friday: 8 AM - 7 PM CT Saturday: 9 AM - 5 PM CT Send a Message 1-866-599-4995 Download the free Aladdin Connect app for iPhone and Android We're aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! No, currently Aladdin Connect App is not banned. A. Mount DPS Module to Garage Door: DO NOT remove the battery PULL TAB from DPS until directed by the app. Enjoy Free Shipping on all US orders $17.99 +, Phone Support for technical assistance for Aladdin Connect: 1-866-599-4995, Download the FREE App(App Store|Google Play), Aladdin ConnectQuick Set-up Guide(or see below), Aladdin ConnectPrinter Friendly Quick Set-up Guide, Aladdin ConnectAmazon Smart Home Skill Setup, Aladdin Connect with Google Assistant Instructions, Aladdin Connect with Google Home Instructions, Aladdin Connect Quick Set up Guide Installation Instructions (also see FAQ's below the instructions), For a video of this installation, visit www.GenieCompany.com/AladdinConnect/InstallationVideo, Need help or have questions? SPECIAL ADAPTER: To order the special adapter for Genie Series III & Overhead Door openers, contact your local Genie distributor or order online from Genie here. What do I do? If you face login issues, then check the data connection and the login credentials. I logged into the Genie Portal and my door isnt listed now either and it IS listed in the Aladdin app. Rollup Doors Replace vs. Repair Use the provided self-tapping screws to mount the Door Position Sensor bracket top door panel. The wifi signal in the garage is strong showing 4 bars so that should not be a problem. Additionally, you can add additional security by adding a pin so that only you . Temporarily disable any firewall or antivirus software you're running and try again. Need help or have questions about Aladdin Connect? 7. A Wi-Fi extender will connect to your existing Wi-Fi network and then duplicate and rebroadcast it. I dug into this a bit, running the aladdin-connect pypy package (GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices) and it is not returning any doors. STEP 2 In the Home close to Wi-Fi Router: Download the Aladdin Connect app. Not sure what you mean by "My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi."? 4. NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR. Ask Aladdin Connect the status of your door and operate your opener from anywhere at any time be simply telling Aladdin Connect what you would like it to do. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. Other compatible brand openers* for Aladdin Connect (listed alphabetically): 1. The Genie Company Aladdin Connect garage door controller is compatible with the models listed below. When Aladdin Connect App will start again? Plug Power Pack into back of DCM as shown in STEP 1. Right, it replaced the old UP app, not Genie. I have to Google the assistant app for it to even link it (its not in the assistant app) and when I do, it has an option to push it to my devices. Q13: Can I use Aladdin Connect in conjunction with Home Depot's Wink 204 South Main Street Ste 105 Aladdin Connect App Not Working | Reason and Solutions. The door could move unexpectedly.8. DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors. This means the Aladdin Connect smart garage door openers and kits now work with SmartThings. The simplest way to test your signal strength is to connect your smartphone to your home Wi-Fi network while standing in your garage where you would like to install the Aladdin Connect module. https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/ (NOT https://genie.exosite.com/api/portals/v1)? 7. Monday - Friday: 8 AM - 7 PM CT In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. Follow the on-screen menus to create an account and program system prior to wiring in the garage. Contact Aladdin Connect Customer Care: 866-599-4995 or visit the Aladdin Connect Support Page. Home DIY Openers Set Up and Programming Aladdin Connect Genie, When installing the Aladdin Connect you will first need to install the Door Control Module in a location, close to the Wi-Fi router and plug the Door Control Module into a wall outlet using the power pack. She should name off your doors. Ill be following the github issue. Solid Green light - The Door . If you have one of these units, you will need the special adapter. 1. Blinking Green light - The Door Control Module is connected to Wi-Fi router, but not connected to the internet or the cloud server. Interesting. Why Aladdin Connect App is not Working Today? FIG. Pre-drill 2 - 3/32 holes. Still seems to be logging in successfully. 5. The opener still works and I can open and close the door with the app on my phone. But only one of the openers with my account was a issue. Locate the wall control button: A) Within sight of door. Current model Genie Brand opener shown. 15. @warriorbax I believe you are correct. I dug into this a bit, running the aladdin-connect pypy package ( GitHub - shoejosh/aladdin-connect: Python module that allows interacting with . Nothing works. FIG.A. 3. Remove mounting bracket from the back of DCM. It was working fine for the first two weeks after the installation and starting this week, it starting to drop wifi connection. Watch entertaining and instructional videos from The Genie Company. DO NOT drill all the way through the garage door. Linear all models compatible. If you need to speak to a Customer Care representative, please call 1-866-599-4995 Monday Friday from 8 a.m. to 5 p.m. Were aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! Enter your email, password and PIN. STEP 3 In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. It must have known I was preparing the shelly to get rid of it, Just tried to set this up and cannot get it to show up in settings. 9. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. Plug Aladdin Connect into a wall outlet with Power Pack. Make sure the vEthernet (Hyper-V) adapter is active. Plug Power pack into the back of the Door Control Module.