In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. They never revealed that to us and what was noted was a 6.99% interest rate. WEX Fleet Universal has opened Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. How fleet fuel cards work. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. They didnt migrate that amount over to the new. For example, a gallon-per-transaction limit for a type of fuel. Can you imagine what they are charging retailers to be able to take the card? They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Get the truth here. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. ACTIVE makes the card available to use. For example, a Texaco fleet card can be used at Texaco locations. 3 reasons we see people flipping to a fuel card: Apply Now As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. It helps to understand some of the nuances of the different cards available in the market. How can I go about it? HOLD lets you deactivate a card temporarily. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Worst company in my 50 years of being in business ! Focusing on diversity also means focusing on inclusion. I use my premium refunds to pay for the next months premium. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. CANNOT STRESS THIS ENOUGH!! However, you can get an idea of the costs, depending on which type of fleet card youre taking. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Phillip created this website and has written over 1,000 articles regarding all things payments. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Dont use them, spread the word not to use them, I will be posting on every review site. Ready to see pricing for your specific business? Description of Complaint: Worse liar company. Get started. Deny most claims with no reasons. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. WEX Reviews: 1,048 User Ratings - WalletHub These processors offer Quickbooks integration and have low rates. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Related Article: Introduction to Credit Card Processing Rates and Fees. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Attempts to reach a representative for clarity were again unsuccessful. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. In the Funded Amount field, enter the amount of the money code. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. We are former TCheck Customer, used it mostly for paying lumper fees. Im now on my 3rd time submitting the form to them. The most common fleet cards are by Wright Express (Wex) and Voyager. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Data collection offers businesses comprehensive analytics and usage statistics. Some processors have no monthly, no annual fees, no contract, and cheap rates. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. UPDATE: Not menti. Shady company Dont ever deal with them!!! I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. At least thank me for giving you $1,000 that was meant for my 5 year olds education. In the Policy Number menu, choose the policy that will receive the prompts. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Just give me my money! Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! I still cant get Wex to just distribute my HSA to my new employer. This way we can show businesses working with Upside that their offers for you are driving more business for them. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. WEX, Inc. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Youll need to contact your credit card processing company. I thought this would be beneficial. You will be notified when new oil merchants begin accepting the WEX card. The card can be used at any gas station that accepts the card. Set the Validation type, which determines how the prompt must be entered by the card user. WEX Fuel Card | Office of Administration - Missouri Their final email to me was, yes it sucks but sorry. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. How to Use a Wex Fuel Card: A step-by-step guide Fleet cards also allow businesses to control how drivers spend on fuel. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Ask us your questions here. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Referral Partners While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. WEX Fuel Cards | Ford Commercial Solutions Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Women play an important role at WEX. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. It is a shame, I was a client for about 20 years. Nicole Fleet Cards For Business FAQ | Questions About Gas Cards Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. More information on those can be found here. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Hopefully they get banned from my state at least. I am the bookkeeper for a company vexed be WEX. There is some complexity to how fleet cards work. I have no issues getting prescriptions. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. On the Policy Management screen, you can edit existing policies or create new policies. Exceptions are even color-coded to make them easier to prioritize. Processing statements are intentionally complicated so that they can overcharge you. This review will focus on Wex's payment acceptance products for merchants. This company and their employees SUCK. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Fleet cards go by a few different names. How do I qualify for Love's Express Credit? Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. RIDICULOUS!! Do I need to contact my bank? ERGs drive diversity by fostering new bonds and communities across the company. He has also researched and published reviews about nearly every payment services provider and processor. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Contact Support. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Accepting Fleet Cards - How to Accept Wex, Voyager, and More Simply add a few details about yourself and the application will be submitted in minutes. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? My monthly statements went from $155 to $914! Apply Now! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Fleet gas cards are a better way to manage fuel expenses for business vehicles. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. They do not give time to make payments. Accepted Cards | Square Support Center - US After getting a charge of over $681 on a $3000 bill we called. I know its confusing .. eye roll .. WEX has frozen my account. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Track fuel expenses automatically. I became a Wex customer in November 2021. To better understand why we adjust BBB ratings, please see our Rating Criteria. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Hi Ana, Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. The card can be used to purchase any type of fuel, including gasoline and diesel. I send that in and thats not good enough. Our card works at a variety of merchants. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. This company didnt send me any Cobra benefit and ignored my requests. A new account was opened for our company that we were unaware of because WEX changed their system. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Scammers!!! Check out the links below to access frequently asked questions and video tutorials to make your job easier! (See Look up card.). Here Are The Processors Who Don't Hide Fees. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Thats not good enough and want explanation of benefits. Why would you need to show a receipt from your dr that does not even make sense? If you would like to interview Phillip for your story or podcast, please reach out here. Please please please read reviews and stay away of this company. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Below is a detail of the most common types of fleet cards. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . This wide-angle prime lens may be compact but it packs powerful features. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. It gets billed to the card. This even applies to co-branded cards. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Other Fees Additional card:$8 per card. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Even after we paid their extortion money, WEX kept our account locked. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. The purpose of the card is to be able to pay for medicines and Drs office visits. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Don't Fall Into An Expensive Trap. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. WexLocationCode.setTransientValue("wex02"); For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Insert the card into the pump or attendant swipes the card in the station.