Please try again later. Disclaimer: All trademarks remain the property of their respective owners, and Those are pretty lousy hours if you work outside of the home and can't call during that period. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. You've been recognized in our annual awards While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Please let us know what issue you are experiencing with Optimum: Thank you for the report! So unsatisfied. Service for. We shed light on answers to common outage. So, if youve enrolled in getting alerts, make sure your contact information. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Jan 9 Customers in Conroe, TX are experiencing a loss of service. Check your internet connection by opening a web browser window. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Learn More. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Optimum offers both internet and mobile services. download Having problems? Try visiting the following official links: We'd be happy to assist you with any promotional issues. Some of the functionality and menus may not be available with this browser. Log into your online account to view a status update on a reported outage. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. ^David. @OptimumHelp the internet has been down in bushwick for over 5 hours! Breadcrumb. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Having problems? We can't get your messages right now. Call to check pricing and availability in your area. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Optimum Business - Service Outage Check for outages Sign in to check your service status. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. If you have any questions, send an email to info@broadbandnow.com. display your award(s), Copy the Embed code and drop it into your site's HTML. Use of this site constitutes acceptance of the AEP Terms and Conditions. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Plug your equipment back into the power source. We will debit However, not all browsers allow you to take advantage of all the new features. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! H\n0~ Please look into it. To avoid unauthorized access, youll still have to enter your password. Goes up $40 on my bill thats why I am leaving. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Whats going on? All Rights Reserved. *Accuracy not guaranteed. Also don't post any of your personal information. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You must have JavaScript enabled to use this form. Service calls have not helped. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Criterion Digital 2023. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Make sure your computer's software is up to date. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Check optimum.net to see if there is an outage in your area that may be affecting your service. I also agree to the Terms and Conditions and Privacy Policy, which Help. Simply unplug your modem from the electrical outlet. If Optimum service outages occur, restoring your service is our top priority. We can't get your messages right now. Horrible customer service. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Optimum by Altice is available at this address. There could even be connection issues between your home or business and the nearest utility pole. Internet access points that allow you to make high-speed Internet BroadbandNow Internet Service Provider Awards 2020. @optimum Im feeling totally ripped off by @optimum. Visit Report your outage online. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. @OptimumHelp Outage in Sylva, NC? During significant storms, we will share updates on our social media accounts. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. All Optimum internet plans are free of contracts and come with unlimited data. 2023 CSC Holdings, LLC. View the steps. If this does not help, pleasemessage us. Get status information for devices & tips on troubleshooting. Check to see your plan options by entering your ZIP code at the top of this page. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. How to Get Compensated by Optimum On Your Own All trademarks and service marks are the property of their respective owners. Outage reports and issues in the past 15 days originated from: Tips? Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. So unsatisfied. Make sure to report and "downvote" such posts. Run an antivirus scan to make sure the computer does not have a virus. Unplug your equipment (i.e., your modem or Gateway) Ive been patient. Make sure to report and . Search for and install any recommended updates. Yes, I have to wait a week for a tech to get to me. Late or missed payments can cause an interruption of service. All services not available in all areas. Optimum.net is compatible with a wide range of browsers. Want a real-time outage update? Please upgrade your browser and/or operating system to improve your user experience. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. All rights reserved. Get it fixed. Optimum by Altice offers cable internet access. Realtime status of outages and problems with service providers. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure there are no loose plugs and the outlets and circuit breakers are working. Count to 5, then plug it back in. @OptimumHelp maybe fix peoples ****? hotspot. Its been a month. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. ^David, Hi there. Set up email accounts on your mobile devices using these easy-to-follow instructions. . You can connect from any WiFi enabled device, like a laptop, cell This user guide shows how to use the outage map by accessing it through the web on a desktop. 2023 CSC Holdings, LLC. All rights reserved. . Loading map, please wait. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Find outage information for Xfinity Internet, TV, & phone services in your area. device once and you'll automatically connect whenever you enter a program. Learn about outage & storm safety Reliable energy starts by putting safety first. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Sorry, we're unable to confirm Optimum by Altice is available at this address. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. I understand that consent is not a condition of purchase. Weston and Lost Creek. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ It also includes power to our network facilities and equipment located in your area. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick @OptimumHelp any update when service in Franklin borough will be restored? If you have any tips or frustrations you wish to share, please leave a message in the comments section! When you opt in, we automatically fill in your ID from then on. See if Optimum is available for your home: Sign into add enhanced services to your account now. Log in to check your outage status or search our outage map. View current outages on our 24/7 Power Center outage maps. Please don't call "support numbers" posted below most probably it's a scam. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. It is common for some problems to be reported throughout the day. 5 or 9-digit ZIP code. Optimum's mobile services are powered by T-Mobile's wireless network. Optimum by Altice offers service in 1,848 zip codes nationwide. An outage is declared when the number of reports exceeds the baseline, represented by the red line. See if Optimum is available for your home. Find out when service will be restored. Find out what is going on. How can you prepare for a storm? All services not available in all areas. . If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Please help! To keep power flowing, our crews prepare for potential outages long before they happen. Also don't post any of your personal information. We strongly recommend that you upgrade to a more current browser. We may not know you are without power. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. @OptimumHelp any update when service in Franklin borough will be restored? Optimum is having issues since 05:00 AM EST. Share them here. What is going on ? Please call a representative at (844) 910-2593 to confirm. Having problems? Store Locator. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Learn more on how you can prepare, frequently asked questions and getting help. Our lines, which hang on power poles, require power supplies to be active. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. To report an outage: Text OUT to 544487 (LIGHTS). Our crews are actively working and will continue until all impacted customers are back online. Make sure to report and "downvote" such posts. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Explore plans below phone, or tablet with your Optimum ID and password. Realtime status of outages and problems with service providers. or call (844) 910-2593 Without power to your home, your Optimum service will not work. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. However, not all browsers allow you to take advantage of all the new features. Read on for details. Explore plans below connections on the go as easily as when you're connected at home. How do I find out if internet is down in my area? Post yours and see other's reports and complaints. All rights reserved. Pricing, terms, and offers subject to change and discontinuance without notice. Criterion Digital 2023. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Users are reporting problems related to: internet, wi-fi and tv. Optimum Internet Services Invalid Optimum ID, please complete all fields. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. It's been over 3 hours. At the moment, we haven't detected any problems at Optimum. . ^David. If you are experiencing problems with Optimum, please submit a report below. Optimum WiFi hotspot. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). If Optimum is available in your area, youll have your choice of cable or fiber internet service. Customer service is a joke. BroadbandNow is supported by commissions from some of the providers listed on our site. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ FlexAbility During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service.