Submitted: 2 day ago . In fact, having a case opened is unavoidable when youre a high-volume seller. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Not knowing it fraud. They advertise only for new sellers. I sent the package back but I didn't put the return label on it I sold boots on poshmark . How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. They may not know that they cannot return items due to fit. I hope to get this one! Sales on Poshmark are final. You . I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. After that poshmark even will put a charge to you for the shipping label. Other | Poshmark Return Policy | Poshmark Solved: Accidently sent wrong item to Buyer. Asked Buyer t - The Select More Actions. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Either way, make your decision and stick with it so back and forth communication remains consistent. Per Poshmark policy, items cannot be returned because they dont fit. New comments cannot be posted and votes cannot be cast. They are trying to get the new users sucked in by giving them the sales. I wish you put it back to the way it was I hardly saw anything in the shipping is high. It's likely something of little or no value like a pair of socks or filler paper. Everyone needs to check their monthly reports. Thanks for any feedback. An Explanation Why Im Currently Unable To Buy - Poshmark Before you respond, evaluate the reason for the buyers return request. They said I didn't respond, but I did, with narrative and photos . Poshmark allows four pictures, but sometimes employees will ask for more. Everything You Need to Know. You must log in or register to reply here. Sent wrong item : poshmark - reddit.com Case Opened Against You on Poshmark? Here's What To Do They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Dont try to lie about it, either. Tracking confirms delivery of the dress almost a week ago. Posh makes you return EVERYTHING in a bundle sale. 2. Disclosure: This post contains affiliate links. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. But with it not refreshing, its very difficult. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. Ive had no sales compared to my steady flow. Here's the exact verbiage from Poshmark's return policy: Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. So my understanding is that I can cancel on day 7? Select a listing. 3,140. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. I once had a buyer open a case stating that the jeans were missing a rivet. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. r/poshmark Join 6 days ago I received my 1099k. Thanks for being here anyhow! Do they have a legitimate reason? Check it out, here! This is just terrible. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop You shouldn't have to pay for shipping at all. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. To do this, in the app, select the three dot menu (.) I believe it is three days after tracking says item has reached you?? Winning a case is great, but whats even better is if you can avoid it altogether in the first place. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. After all, they can see all of your responses. At this point I dont care if I get them or not, Id just like a refund. There are too many unethical buyers, trolls and Poshmark scams. This baffles me. Unfortunately, one of the items she went me was incorrect. Sold by shortyx06. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. Select My Sales. on A message from our SVP of Seller Experience. Press J to jump to the feed. Is it safe to sell on Poshmark? - Posh Power Seller I purchased not on poshmark but bonanza . All returns must be shipped back within 5 days of approval to be eligible for a refund. The other buyer was an absolute nightmare! Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. I open a case on Posh immediately and supply photos. PoshMark: I ordered the wrong item. Need help to cancel | Dec 9, 2019 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Ive heard of sellers receiving returns that were damaged in some way. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). How long does a Poshmark buyer have to return an item? She paid $100* for a reformation dress that she did not get. On the web Also please, please make a share all button for the closet. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. I've been scammed on Poshmark. The buyer returned back an - Quora The more you sell, the higher your odds areits as simple as that. What to Do When A Case is Opened Against You on Poshmark I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Then you see a charge on your credit card. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Press J to jump to the feed. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Because I believe you deserve to spend more time making money than stressing about it. I'm PISSED to say the least. Response: The item was listed as the size on the dress. Otherwise, all sales are final. Why would you sell it to me if you have no intention of shipping. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. I received the wrong item from a seller in the mail yesterday. ; Select Done. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. Ive made over $77,000 selling clothes on Poshmark. Response: The item was photographed in natural light and accurately reflects the color of the item. So, I package the dress up and get it back in the mail same day. Selling - Poshmark After all, cases happen to the best of us! Whatever it is, it's not the item you ordered. 3. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Type what you want to say and click send! But if the seller would have accepted my bid, PP would have paid her. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Thank you! When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. A group for anything and everything related to Poshmark! Hi! Thats typically if you want to return an item (Ex: you got the right item and it is damaged). How should I return this? Shop jessie_sousa's closet or find the perfect look from millions of stylists. Hopefully your story ends up with a similar happy ending! HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. I'm Arlene. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. It's not right for these women to change their minds or make things up. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. One buyer from Mercari was super responsive and friendly to fixing the situation. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. Your Complete Guide to Poshmark's Features & Tools Another Banana Republic striped blouse. I must've gotten a little confused in the process and sent a size Large instead of the XL. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. Yepyou read that right. Here is my theory. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. 24 Things to Do When Your Poshmark Items Aren't Selling Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. New comments cannot be posted and votes cannot be cast. Annoying the amount of items you go through that have been posted for YEARS! In all of the cases Ive had opened against me, only four have resulted in a return. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. People have different ideas about the condition and wearability of second-hand clothing. Select Submit. And follow these tips to avoid cases and these tips to protect yourself in the future. The item is red and was listed as red. Why? On the share window, select one of the users shown or search for a specific user and select their name. Returns are a part of selling. I did. This new sort order is simply not working for many of you. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. They care whether or not you have the item they are searching for. Provide a professional response. The policies and systems we have in place to protect you are called Posh Protect. Grab your copy below! has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). you can see this occurring because their prices are WAY down. I teach others how to make money on the app while skipping YEARS of trial-and-error. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Ive only received them lol. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Flakey, disorganized sellers abound. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Then send that video to Poshmark via email with the case reference information. My sales were good, not great when I first started around April 3rd. I received the wrong item from a Poshmark seller thewhitedaisy. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. What can do to make sure you are heard and try to win the case? Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Instead of lashing out like a raving lunatic, kill em with kindness. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. ; On the web. I was just wandering if theyd credit the shipping I paid to get the item in the first place. I asked her again Thursday and once again no reply. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Go to the Poshmark website, and log into your account. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. She actually put the blouse in the labels bag that the seller had sent it in. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. I think they sent me the wrong product. How to approve a wrong item return request - support.poshmark.ca Reposh/seller sent wrong item - poshmark.com Did you use the label they sent? HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Select Sent the wrong item. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. She order wrong item we. I messaged them over 10 times now. Sometimes sellers (including me) make mistakes. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. It could go in the buyers favor or the sellers favor. If you check out Macys, Belk, Nordstrom etc. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. That is when Paypal releases money to seller..so if there is a problem, notify immediately. Cases typically take 1-2 days to resolve. You might be wondering: what does this mean? To approve the return: In the app Go to the Account Tab (@username). TRYING TO GET MORE FOLLOWERS. Don't have a tape measure? If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Seems logical to me. JavaScript is disabled. New comments cannot be posted and votes cannot be cast. Ive made over $90,000 selling clothes on Poshmark. I bought a romper June 16 and I told the girl I need it for a party. Disturbing Experience on Poshmark - Business Insider I was trying to contact a seller with the same issue and it posted here, apologies! Poshmark pays for shipping on returned items. I messaged them over 10 times now. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. Yes I will be shipping back to her, once I know how. Tagged: Poshmark, thrifting & reselling 3. Still reply and provide that policy for the Poshmark employee to note. How to Avoid Cases Open Against You & Returns on Poshmark In most instances, you should provide a response to an open case. After two days at a jewelry store, it was fixed. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! Theres no harm in having a case opened against you or accepting a return. A Poshmark employee decides the outcome of the case. And yes, I guess you could say it is in the buyers . Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. I'm a San Franciscan trying to stay true to frugal living in my native city. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. I would like to return an item purchased on Poshmark please help with this proce. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. How long is a Poshmark bid good for? For more information, please see our 1. Hello Poshmarkers! FAQs - Poshmark PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. They tacked on $35000 on top of my real earnings. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. As a result, today, we will be switching back to just shared as the default sort option for most users. It may not display this or other websites correctly. Can a Poshmark buyer return an item after it has been accepted? I bought a nice coat from a poshmarker in the past. The majority of Poshmark sellers ship their orders within a few days of purchase. Other | Wrong Items Sent | Poshmark I should have looked prior to responding and added that stock photo to my comments. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. If the item is just not your style or does not fit you, we unfortunately cannot accept a return.