2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". What are some of the best ones? Our team reviewed the video. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. If the above methods dont work, wait for the device battery to drain naturally. USEFUL. done in the video is exactly as described. Seem like what you have done in the video is exactly as described. Any help welcome please before we get onto Splashtop support? Keep your computer ON and make a successful connection, then shut down your computer (power off). 1=on, 0=off. Close the file manager to return to remote desktop control. Let the device recharge and then turn the device back on again. Step 3. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Copyright 2023 Splashtop Inc. All rights reserved. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). (Mine shows disabled if I use the function key to disable it- surprise..:)) This is indeed helpful, thank you so much. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. 1) Insert the Windows bootable drive and boot from it. AnyViewer is a safe and reliable remote access software for Windows. OMG! Its possible to use Splashtop and RDP together, but as you Optical vs. Laser Mouse | Digital Trends Microsoft MVP: Office Dev '"Oh, I understood that completely when I first read it. The first thing to check is whether the computer and the operating system is not responding as well. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. 1. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. This has been bugging me since recent windows update. The Addon "3dxInventor" is NOT installed. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. For disconnect issue when switching users, we can't reproduce the issue in-house. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Why is My Laptop Mouse Touchpad Not Working? - Computer Hope (since I got my Surface Pro 4). You need to hear this. Mouse scroll wheel works in other programs but not Windows 10 Apps Run FlexiHub on the virtual desktop, and login. Most often, users will receive a black screen upon opening the app. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Splashtop did sometimes have a slight lag when screen . Limitations of the "Lock keyboard and mouse" feature 3. (LogOut/ So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). "My response frustrated you because you were under the cosh" is incorrect. response? Splashtop vs Teamviewer vs Chrome Remote Desktop: Which is - TechRadar Logitech options find the ipad with your. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Select Google Chrome and click Uninstall. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Operating system not responding. Locking mouse in center to play FPS on splashtop The purpose of this function is to prevent other people from accessing the connected host remote computer. The Splashtop onscreen prompts show the 3 steps. Solution 1. Solution 2: Relaunch Elements Organizer Close Elements Organizer. The annually-billed price is $28.6 per computer per month. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. In Word this was particularly annoying when trying to type and manipulate text. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? On the Client machine, launch Remote Desktop, and create a virtual desktop connection. The standard pointer remains visible regardless. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. can you use VNC? If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Cant you just use VNC or something similar? It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Many other remote control solutions do not have this security feature. My i.t dept had no idea how to fix this. Enter your email address to follow this blog and receive notifications of new posts by email. "Exchange crashes on install" can you use kerio? You can also select Pointing Devices and then select your mouse to customize the mouse buttons. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Thanks again for helping to uncover the corner case win7 issue with terminal switching. ", you agree to it. Is the mouse operation not working as expected with - Splashtop Inc. Today I finally had time to google wtf made the cursor disappear. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Select. not really a solution but can help debug/address the issue. connect with Splashtop, you should Not log to the windows login of the Console The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. Troubleshoot problems with your Microsoft mouse or keyboard (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Then via the Browse button below select the cursor file beam_r.cur. I decided to let MS install the 22H2 build. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Working remotely from your iPad and iPhone just got a lot easier. Hope this helps someone else besides me, who likes the original white cursor scheme. 3. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Starting the session from a mobile device is very similar to starting from a computer. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. and was challenged. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. thank you !!!! Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Your daily dose of tech news, in brief. Expand the virtual display to a full screen mode. Review: Splashtop Remote Desktop For iPad - Appadvice.com If Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. If youre already familiar with the iOS interface, then this should be very easy to pick up. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. The office display fills the monitor, so users wont see anything from the home computer/laptop. It is so frustrating when it disappears . They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Mouse Lagging and Beeping Sound Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. 7 Ways to Fix Chrome Remote Desktop Stuck on Starting Click " Uninstall " to confirm. Limitations of the "Lock keyboard and mouse" feature - Splashtop I decided to let MS install the 22H2 build. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Step 2: Tap the power button to turn it back on. 0 In the Mouse properties window, change the Scheme to Windows Black (system scheme). is a KNOWN ISSUE?Gregg. GoToMyPC. With Remote Desktop as a published Citrix app, though, its been grating. If I choose Console, the user gets kicked out as expected. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Click Start, click Control Panel, and then double-click System. Request permission to connect to the user's computer. For those utilizing a Windows 7 OS, users must install any additional printer drivers. I added a "LocalAdmin" -- but didn't set the type to admin. Automatically lock remote computer when disconnected. The file transfer function is invoked from within a session. You were WRONG. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Launch the app on your PC and choose " iOS " and then " USB ". I'm checking with support team. stay tuned thanks. Share this: Twitter Facebook LinkedIn More Loading. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . I realized I messed up when I went to rejoin the domain When you begin the session, the remote computer screen will open in a window on your computer. And what are the pros and cons vs cloud based. After downloading . Splashtop cursor problem - Remote Support - The Spiceworks Community If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. I only can click the "(Console) - Connected" session. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. You can edit the tracking speed, edit cursor size and color, and more. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. (It does tend to disappear after watching a movie online.) So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Right-click on each mouse and choose " Update driver .". I can feel the pain you were in and really glad I was able to help you fix it! How to Fix It When Your Mouse Scroll Is Not Working - Lifewire Click Display adapters to expand. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Privacy Policy. Best Apps To Control Windows Pc With Android And Iphone In 2022 unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Click " Apply " and then " OK ." Use the table below to navigate to it. All remote desktop connections are secure and encrypted. Why? Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. At least that almost makes it possible to use the system. Wait for Windows to detect the mouse again once the installation is complete. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Lord that was bloody annoying ! "Now hopefully you understand why i said 'can you use VNC? Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Sadly this doesnt work for me. Please help attach logs in your ticket. For more information, please see our The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). This menu is usually the first button on the left. If it continues to crash, try one of the additional fixes below. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. It usually happens when I go back to the RDP session from my local computer. Thanks a lot There were many other solutions on net, but yours was perfect. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. To continue this discussion, please ask a new question. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Choose your primary button from the drop-down. Fixed Windows 10 Remote Desktop mouse issue. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. You will see a screen that looks like this where you enter the users 9-digit code. Then you can use your iPad as a second display for your Windows. Thanks. QED. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Youll see the circular cursor on screen once connected. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. I hope this works Ill know in a few hours/days. If you have five licenses then any five people from your list of technicians can use SOS concurrently. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Below is the fastest and most efficient way to configure this option. This means the IT department or company managers also have the same sort of computer access they have at a physical office. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). And for this you can use Flexihub software. What are some of the best ones? With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. How to fix mouse cursor disappearing on Remote Desktop Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. This is not the case. Mouse pointer disappearing when using splashtop for extended display. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Is there a way i can do that please help. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Any way to make it not dissappear. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. If any readers can provide advice for Mac please leave a comment! The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. How to Use an iPad as a Second Monitor for Windows/Mac Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Copyright 2023 Splashtop Inc. All rights reserved. it take THREE detailed emails to get to this resolution when as you noted, this This black screen will linger for a few seconds, and then the app crashes. Thanks for leaving your comments, youre right it might help others! I'm excited to be here, and hope to be able to contribute. File transfer is supported in version 2.6. Try It Free Buy Now. We all make mistakes like YOU did. Renaming the file worked THANK YOU for sharing. If there's a NinjaRMM rep here, give us the situation if you would. Haha, you get the award for the most enthusiastic reply posted on my blog. For example the mouse cursor disappears in Notepad, Word, Excel and other applications.